Privacy Policy
PAPAYA FTNESS Privacy Policy
Effective Date: May 21, 2025
This Privacy Policy describes how PAPAYA FITNESS ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.papayafitness.com (the "Site") and when you participate in our online fitness classes (the "Services").
1. Information We Collect
We collect various types of information from and about users of our Site and Services, including:
Personal Information You Provide to Us:
Account Information: When you create an account, we collect your name, email address, password, and demographic information (e.g., age, gender, location - optional).
Payment Information: If you purchase a subscription or class, we collect payment details such as credit card numbers and billing addresses. Please note: We do not directly store your full credit card information. This is handled by our secure third-party payment processors (e.g., Stripe, PayPal).
Health and Fitness Information (Optional): With your explicit consent, we may collect information related to your fitness goals, health conditions, injury history, or fitness level to help us tailor our classes or provide personalized recommendations. You are not obligated to provide this information.
Communication Information: Records of your correspondence with us, including email, chat, or customer support inquiries.
User-Generated Content: Any information you post, upload, or otherwise submit to our Site or during classes, such as comments, forum posts, or video/audio if enabled during live classes (with your explicit consent).
Information Collected Automatically:
Usage Data: Information about how you access and use the Site and Services, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
Device Information: Information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Site and hold certain information.
Cookies are small data files placed on your device or computer and often include an anonymous unique identifier.
Web beacons/pixels are electronic files used to record information about how you browse the Site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Information from Third Parties:
We may receive information about you from third-party services, such as social media platforms if you choose to connect your account or log in via those services.
If we use third-party analytics providers (e.g., Google Analytics), they may provide us with aggregated data about user behavior.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services:
To operate, maintain, and improve our Site and online fitness classes.
To process your registrations and subscriptions.
To deliver the online fitness classes, including live streaming and recorded sessions.
To personalize your experience and provide tailored content, class recommendations, or workout plans based on your preferences and (with your consent) health information.
To provide customer support and respond to your inquiries.
To Improve Our Services:
To understand how users interact with our Site and Services, diagnose technical issues, and improve functionality.
To conduct research and analysis to enhance our class offerings and user experience.
For Communication:
To send you service-related notifications, such as class reminders, account updates, security alerts, and administrative messages.
To send you promotional communications about our classes, special offers, and news, if you have opted in to receive such communications. You can opt-out at any time.
For Marketing and Advertising:
To present you with targeted advertisements or content based on your interests and usage patterns (with your consent where required).
To measure the effectiveness of our marketing campaigns.
For Security and Fraud Prevention:
To detect, prevent, and address technical issues, fraud, and other illegal activities.
To protect the rights, property, and safety of PAPAYA FITNESS, our users, or others.
To Comply with Legal Obligations:
To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We engage third-party companies and individuals to facilitate our Services, provide services on our behalf (e.g., payment processing, hosting, analytics, customer support, email delivery, video streaming platforms). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
Payment Processors (e.g., Stripe, PayPal)
Video Conferencing/Streaming Platforms (e.g., Zoom, Vimeo, specific fitness platform)
Email Marketing Platforms (e.g., Mailchimp, Constant Contact)
Website Hosting Providers (e.g., AWS, Google Cloud, Shopify)
Analytics Providers (e.g., Google Analytics)
With Your Consent: We may share your information with your explicit consent or at your direction (e.g., if you choose to share your progress on social media).
Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our terms of service, fraud, or situations involving threats to the safety of any person.
Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, including marketing, analytics, and research.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When we no longer need your information, we will securely delete or anonymize it. The exact retention period may vary depending on the type of data and the purposes for which it is used.
5. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
6. Cookies and Your Choices
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site and Services.
7. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. Third-Party Links
Our Site and Services may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we might have any information from or about a child, please contact us.
10. International Data Transfers
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
By submitting your information, you consent to this transfer.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
By email: papayafitness@yahoo.com